Returns Policy

This Returns Policy applies to physical bookmark orders purchased through lawrencegittensjr.com.

1) Return Eligibility

We accept returns only for items that arrive damaged, defective, or incorrect.

Customer Support First

If there is any issue with your order, you agree to contact us first at support@lawrencegittensjr.com so we can resolve the matter before initiating a payment dispute or chargeback with your bank.

Because bookmarks are small printed physical goods, we do not accept returns for change of mind, buyer’s remorse, or accidental purchases.

2) Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery at support@lawrencegittensjr.com.

Please include:

Your order name or the email used at checkout
A brief description of the issue
Clear photos of the item
Clear photos of the packaging, including the shipping label

3) Return Approval

Returns must be approved before anything is sent back. If a return is approved, you will receive instructions by email.

4) Return Shipping

If the return is approved because the item arrived damaged, defective, or incorrect, we will advise you on the next step. Do not send items back without approval first.

5) Refunds or Replacements

Once the issue is reviewed and approved, we may offer one of the following:

A replacement, if available
A refund to the original method of payment

Original shipping charges are non-refundable unless the issue was caused by an error on our side.

6) Non-Returnable Items

Items returned without prior approval
Items damaged after delivery due to misuse, mishandling, or normal wear
Orders refused by the customer after shipment
Books purchased through Amazon

7) Books Purchased on Amazon

Books purchased through Amazon must be returned directly through Amazon according to Amazon’s return and refund policies. This Returns Policy covers only physical products purchased directly through this site.